SubbCourier has built reliable internal processes to assure our products and services offer exceptional value to our customer.
Statistical Quality Control and Reporting
Our Quality system employ documented, measurable processes that support our mission to be the best. Each process output is reviewed continuously by our staff of QA auditors and technicians. Statistical tools are employed that give us directional focus to continually improve what we do to support our customer. Out of limit process yields or discrepant conditions trigger corrective action.
SubbCourier uses a variety of quality measurements in different areas of the Company. “Internal” measures include inbound item accuracy, inventory, stocking location and outbound package accuracy. “External” or customer-reported measures include customer comment cards, customer returns and on-time delivery. Quality metrics are audited continuously and the results are reviewed with Senior Management weekly.
SubbCourier.com performs a variety of inspections to ensure our customer’s order accuracy. To ensure we are always processing the right item, an inbound inspection is performed as items are received and then verified again by our inbound coordinators. Outbound orders are 100% electronically verified by our packaging department and subject to our outbound audit.
Supplier Performance measures
Supplier performance is tracked and analyzed through SubbCourier’s supplier evaluation system. Suppliers are measured on the following criteria: acceptance at receiving inspection, on-time delivery, invoice accuracy, direct ship accuracy and the number of customer returns due to defective items. This data is provided to suppliers and is used to drive improvements in our supplier base.
Corrective Action Systems
Subbcourier.com maintains documented processes for implementing formal corrective actions both internally, as well as with our supplier base.
Packing and Shipping
Orders flow through our validation process in which individual items are scanned. Counts are captured in our system to prevent the processing of incomplete or inaccurate orders. After the packing process is complete, our Quality Assurance team performs package audits on a sample basis. The orders are checked for item accuracy, quantity, packaging and documentation. Proper and/or protective packaging and labeling is prepared in accordance with the Subbcourier.com packaging and labeling procedures. This assures that proper packing methods are followed and provides Subbcourier.com with a tool for measuring our overall accuracy of outbound shipments.
Quality Assurance Team
Our associates have the education, training and dedication to insure SubbСourier is continually striving to be the best industrial distributor in the world. In order to be sure our experts are at the top of their game, we regularly participate in training, development and education in a wide range of disciplines. You can be assured that the QA team at SubbCourier is focused on, and capable of, delivering the expected results to our customer.